Refund & Return Policy
Last updated: October 5, 2026
1. Return window
You may request a return within 7 days of delivery, from your Orders page. Items must be unused, in their original packaging, and in a condition suitable for resale, unless the item arrived damaged, defective, or incorrect.
2. Non-returnable items
For hygiene and safety reasons, any item that has been opened, used, or has its original packaging or tamper-evident seal broken is not eligible for return, except where the item was defective, damaged, or incorrect on arrival.
3. How to request a return
- Go to Your Orders, select the order, and choose “Request return”.
- Tell us the reason and, where relevant, attach photos of the item/issue.
- Our team will review the request and confirm whether it is approved, and provide pickup/drop-off instructions where applicable.
- You can track the status of your request from Returns & refunds.
4. Refunds
- Once we receive and inspect the returned item (where a physical return is required), we will notify you of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method, or as store/wallet credit where applicable, within 15 working days of approval, subject to processing times of our payment partners (Razorpay/Cashfree/UPI issuing bank).
- Shipping/delivery charges are refunded only where the return is due to our error (damaged, defective, or incorrect item), unless stated otherwise at checkout.
5. Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, please report it within 7 days of delivery with photos where possible, so we can arrange a replacement, refund, or exchange at no extra cost to you.
6. Order cancellations
You can cancel an order before it ships from Your Orders. Once an order has shipped, it can no longer be cancelled and must instead follow the return process above.
7. Referral commission reversals
Where an order is returned, refunded, or cancelled, any referral commission generated by that order will be reversed from the referring account’s wallet balance in line with our Terms of Service.
8. Contact us
For help with a return or refund, contact us at [email protected] or use the Returns & refunds page in your account.